Contact our team

Email [email protected], call (888) 898-6983, or write to 2472 Alder Boulevard, Suite 999, Honolulu, HI 96813. Our team answers Monday to Friday, 9am to 5pm Hawaii time, and email gets the fastest written reply.

• Email: [email protected]
• Phone: (888) 898-6983
• Mail: 2472 Alder Boulevard, Suite 999, Honolulu, HI 96813
• Hours: Monday to Friday, 9am to 5pm Hawaii time (closed on federal holidays)

Messages sent after hours are answered on the next business day. Please do not email your full Social Security number or bank account number. We can find your request with your name, email address and the date you sent it.

To get a complete answer in one reply, include the state you live in, the loan amount you requested and a short description of the question. If you are writing about a call or text you received, tell us the number it came from and the time it arrived.

We can explain how our service works, update or delete your request details, and stop marketing messages. We cannot change a lender's decision, rate, fees or repayment terms.

We can help with

• Questions about the request form and how a request moves through our service.
• Correcting, or asking us to delete, the information you sent us.
• Opting out of emails or texts that come from us.
• Privacy requests under our privacy policy.

We can't help with

• Approving a loan, reversing a denial, or speeding up a lender's review.
• Changing the APR, fees, due dates or payoff amount on a loan.
• Taking loan payments or seeing your loan account balance.

Your lender's contact details are in your loan agreement, your welcome email and the lender's website. Contact the lender directly about payments, due dates, payoff amounts and hardship options.

Find the lender's legal name at the top of your loan agreement. If you can't find your paperwork, check your email for messages sent soon after you accepted the offer. Tell us the date of your request and we can let you know which lender received it, if our records show that.

If you are struggling to make payments, call the lender before a due date. Many lenders can move a due date or set up a short plan, and our frequently asked questions cover what to ask.

Start with the company involved: us for our service, or your lender for your loan. If that does not resolve it, you can file a complaint with your state financial regulator or the CFPB.

1. Contact us or your lender first. Describe the problem, the dates and what outcome you want. Keep copies of what you send.
2. Your state regulator. Each state has a financial or banking department that licenses lenders. Your state attorney general's office also takes consumer complaints.
3. Consumer Financial Protection Bureau. File online at consumerfinance.gov/complaint or call (855) 411-2372. The CFPB sends your complaint to the company and tracks its response.

We never charge a fee to submit a request. If anyone asks you to pay upfront, buy gift cards or wire money to get a loan, stop and report it at reportfraud.ftc.gov.